Please contact our mortgage customer service department with customer service inquiries:

• Discharges (Please have your lawyer contact customer service for a discharge statement)

• Renewals

• Early payout or lump sum payments

• Payment date changes

• Making up missed payments or payment deferrals

• Insurance issues

• Payment issues

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Please include your mortgage number and property address in any correspondence. Our mortgage administration department is available Monday through Friday, 9 a.m. to 5 p.m., excluding holidays. While we strive to acknowledge all questions within four hours of receipt, we appreciate your patience during high-volume periods.

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To contact our mortgage administration department, please contact:
info@brookstreetmic.com

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If you need to increase or refinance your mortgage, please contact your approved mortgage partner.